Our company, based in China, provides global wholesale distribution services. We offer two primary shipping methods—air freight and sea freight—to meet the diverse needs of our international customers. This policy outlines the terms and conditions related to shipping, ensuring clarity and transparency for all transactions.

Shipping Methods

• Air Freight: Ideal for small batch orders, offering faster delivery times but typically at a higher cost.
• Sea Freight: Recommended for larger orders, providing a cost-effective solution for bulk shipments with longer delivery times.

Shipping Costs

• Shipping costs are fully borne by the customer.
• The exact shipping fee will be calculated based on the specific details of each order, including weight, dimensions, destination, and the selected shipping method.
• A detailed shipping quote will be provided to the customer for approval prior to order confirmation.

Shipping Times

• Estimated delivery times depend on the destination and the chosen shipping method:
  • Air Freight: Typically ranges from a few days to one week.
  • Sea Freight: May take several weeks.
• Specific estimated delivery times will be included in the shipping quote provided to the customer.

Shipping Restrictions

• Certain products may be subject to shipping restrictions in specific countries due to local regulations.
• Minimum order quantities may apply for sea freight to ensure cost-effectiveness.
• Customers are encouraged to consult our sales team to confirm any potential restrictions prior to placing an order.

Tracking Information

• Tracking is available for all shipments.
• Customers will receive tracking details via email once the order has been dispatched.
• For assistance with tracking inquiries, please contact our customer service team at [email protected]

Insurance

• Optional shipping insurance is available upon request to safeguard against loss or damage during transit.
• The cost of insurance will be determined based on the shipment’s declared value and added to the shipping fee.
• Customers wishing to purchase insurance should notify our sales team when placing their order.

Customs and Duties

• Customers are responsible for customs clearance and the payment of any import duties, taxes, or additional fees imposed by their country.
• Our company will supply all necessary documentation to facilitate the customs process.
• We advise customers to familiarize themselves with their country’s import regulations to ensure compliance.

Returns and Refunds

• In cases of damaged goods or lost shipments, customers must report the issue to our customer service team within 7 days of delivery or the expected delivery date.
• Our team will assist in filing a claim with the shipping provider.
• Refunds or replacements will be processed based on the claim’s resolution and in accordance with our return policy.
• Customers are encouraged to inspect shipments upon arrival and report any discrepancies immediately.

Packaging

• All orders are packaged securely to withstand the rigors of international shipping.
• Special packaging requests can be accommodated upon request and may incur additional fees.

Order Processing

• Orders are typically processed within [insert number, 5 business days following confirmation.
• Shipping quotes and estimated delivery times will be communicated during the order confirmation process.

Contact Information

For any questions or concerns regarding shipping, please reach out to our customer service team at [email protected]