We are committed to providing high-quality chest patch products to our wholesale customers worldwide. This policy outlines the conditions, processes, and exceptions for returns and refunds, ensuring a fair and transparent experience.
1. Eligibility for Returns
- Defective or Damaged Products
- Report within 30 days of receipt with proof (e.g., photos or videos).
- Must be in original packaging (except for damage/defect).
- Incorrect Items Shipped
- Report within 15 days of receipt.
- Return shipping costs covered by us.
- Overstock or Unsold Inventory
- Accepted within 60 days of purchase.
- Subject to a 35% compensation fee.
- Must be unused, in original unopened packaging, and resalable.
- Used Products
- Used chest patch products are not eligible for return or refund due to hygiene and safety reasons.
- Customer Dissatisfaction
- Not accepted unless the product is defective or incorrect.
2. Return Process
To return chest patch products:
- Contact Customer Service
- Email: [email protected]
- Provide order number, reason for return, and supporting evidence (if applicable).
- Obtain RMA Number
- An RMA number will be issued upon approval.
- Write it clearly on the return package.
- Ship the Product
- Return within 14 days of receiving the RMA.
- Customers pay return shipping unless due to our error.
- Use a trackable shipping method.
3. Refund Process
- Inspection: Takes 5 business days after receipt.
- Refund Issuance: Processed within 10 business days post-approval to the original payment method.
- Overstock Refunds: Reduced by the 35% compensation fee.
- Ineligible Returns: No refund for used, damaged (beyond reported issues), or non-compliant returns.
4. Exceptions
- Used Products: Non-returnable due to hygiene concerns.
- Custom/Special Orders: Non-returnable unless defective.
- Perishable Items: Non-returnable.
- International Returns: Customers handle shipping, duties, and customs fees.
- No RMA: Returns without an RMA will be rejected.
5. Damaged or Lost Shipments
- Report within 7 days of expected delivery.
- We’ll assist with carrier claims and provide refunds or replacements as applicable.
6. Contact Information
- Email: [email protected]
- Phone: +86 755 8450-5519
- Hours: [e.g., Monday-Friday, 9 AM – 5 PM CST]
